Privacy Policy
PRIVACY POLICY
Harvie Group
ABN 50 989 200 190
ABN 83 349 519 755
Kandalia Pty Ltd and CPH Group Pty Ltd (collectively referred to as "Harvie Group", "we", "our" or "us") are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable laws.
This Privacy Policy explains how we collect, use, hold and disclose your personal information when you engage with us, whether through our website, by telephone, email, social media, in person, at inspections and open homes, or when using our property management and real estate services.
By providing personal information to us, you consent to us collecting, using and disclosing that information in accordance with this Privacy Policy and applicable law.
What Information We Collect
We may collect personal information including:
- Name, address, email address and telephone number
• Date of birth and identification information
• Driver licence, passport and other identification documents where required
• Property ownership information and tenancy details
• Financial information, bank account details and payment information
• Employment information and references
• Information relating to your property requirements or transactions
• Information provided during inspections, appraisals, enquiries or applications
• Information obtained through correspondence, surveys and feedback
• Information relating to source of funds, beneficial ownership and other information required to comply with our legal and regulatory obligations.
We may also collect anonymous information relating to your use of our website, including IP address, browser information and pages visited.
How We Collect Information
We may collect personal information when you:
- Contact us by telephone, email or social media
• Attend an open home, inspection or appointment
• Enquire about buying, selling, leasing or managing property
• Submit forms on our website
• Apply for a rental property
• Enter competitions or promotions
• Transact business with us
• Interact with our digital advertising or marketing campaigns
• Engage our services in any other way.
We may also collect information from third parties, including referees, government agencies, identification verification providers, service providers and publicly available sources.
Why We Collect Information
We collect personal information to:
- Provide property management, leasing and sales services
• Respond to enquiries and communicate with you
• Verify your identity and conduct due diligence checks
• Process applications and transactions
• Maintain accurate records
• Improve our services and website experience
• Provide market updates and marketing communications
• Meet our legal and regulatory obligations.
Identity Verification and Anti-Money Laundering Obligations
To comply with applicable laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related regulations, we may collect, verify, hold, use and disclose additional personal information and identification documents.
This may include:
- Government-issued identification documents
• Date of birth and residential address information
• Information regarding beneficial ownership and control structures
• Information relating to source of funds or source of wealth
• Information necessary to undertake customer due diligence, sanctions screening and risk assessments.
If you do not provide requested information, we may be unable to provide certain services or enter into transactions where identification and verification are required by law.
Automated Decision Making
We may use technology platforms and electronic verification systems to assist with:
- Identity verification
• Fraud prevention
• Customer due diligence
• Risk assessments
• Sanctions screening
• Compliance monitoring.
No decision that significantly affects your rights or interests will be made solely by automated means without appropriate review by our team.
Disclosure of Information
We may disclose personal information to:
- Landlords, tenants, buyers and sellers
• Personal referees and employers
• Tradespeople and contractors
• Mortgage brokers, lenders and valuers
• Owner's corporations and managing agents
• Property management software providers and service providers
• Government and regulatory authorities
• Legal, accounting and professional advisers
• Identity verification and compliance service providers.
We will not sell your personal information.
Overseas Disclosure
Some of our service providers and technology platforms may store or process information overseas.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy obligations.
Due to the nature of cloud computing and electronic storage, it may not always be practical to know the precise location where information is stored or accessed.
Cookies and Website Tracking
Our website uses cookies and similar technologies, including analytics and advertising tools, to:
- Understand how our website is used
• Improve website performance and user experience
• Measure the effectiveness of marketing campaigns
• Deliver relevant advertising and content.
You may disable cookies through your browser settings, however some functionality of our website may be affected.
Anonymity and Pseudonyms
Where practical, you may choose to interact with us anonymously or by using a pseudonym.
However, we may be unable to provide some or all services where we are legally required to identify and verify your identity.
Information Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically, in cloud-based systems and in physical records. Access is restricted to authorised personnel and service providers who require access to perform their duties.
Marketing Communications
We may send you information about our services, market updates, events and other information we believe may be of interest to you.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe functionality contained within our communications.
Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date.
Requests should be made by contacting us using the details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
Contact Us
Harvie Group
(02) 9449 3000
hello@harviegroup.com.au
HQ: Shop 3/186 Mona Vale Rd, St Ives NSW 2075
For more on privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC):
🔗 https://www.oaic.gov.au
If you have any questions, concerns or complaints regarding privacy or wish to access or correct your information, please contact us using the details above.